CognAgentAI - AI-Powered Communication for Contractors

1. Our Security Commitment

At CognAgentAI, security is not an afterthought—it's built into every aspect of our service. We understand that you trust us with sensitive business and customer data, and we take that responsibility seriously.

This Security Policy outlines the comprehensive measures we've implemented to protect your data, our systems, and your privacy. We follow industry best practices and comply with relevant security standards and regulations.

2. Data Encryption

Encryption in Transit

All data transmitted to and from CognAgentAI is encrypted using industry-standard protocols:

TLS 1.3: Latest encryption standard for web communications
Perfect Forward Secrecy: Each session uses unique encryption keys
HTTPS Everywhere: All connections are encrypted by default
API Security: All API communications use encrypted channels
SMS Encryption: Messages encrypted during transmission via Twilio

Encryption at Rest

Your data is encrypted when stored in our databases and file systems:

AES-256 Encryption: Industry-standard encryption for stored data
Key Management: Encryption keys stored separately from data
Database Encryption: Full database encryption via Supabase
File Storage: Encrypted storage for documents and media
Backup Encryption: All backups are encrypted end-to-end

3. Access Controls

User Access

Multi-factor authentication (MFA) required
Strong password requirements enforced
Session timeout after inactivity
Account lockout after failed attempts
Password reset security protocols
OAuth integration for secure login

Administrative Access

Role-based access control (RBAC)
Principle of least privilege
Administrative actions logged
Separate admin authentication
Regular access reviews and audits
Emergency access procedures

API Security

Authentication

JWT tokens with expiration
API key authentication
OAuth 2.0 support

Rate Limiting

Request rate limiting
DDoS protection
Abuse detection

Validation

Input validation
SQL injection prevention
XSS protection

4. Infrastructure Security

Cloud Security

Our infrastructure is hosted on secure, enterprise-grade cloud platforms:

Hosting Providers

Vercel: SOC 2 Type II certified
Supabase: ISO 27001 certified
AWS: Multiple security certifications
Edge Computing: Global CDN security

Security Features

24/7 security monitoring
Automated threat detection
Network isolation and firewalls
Regular security updates

Network Security

Perimeter Defense

Web Application Firewall (WAF)
DDoS protection
IP allowlisting/blocklisting
Geographic restrictions

Network Monitoring

Intrusion detection systems
Network traffic analysis
Anomaly detection
Real-time alerting

Secure Architecture

Network segmentation
Zero-trust architecture
VPN access for staff
Secure API gateways

5. Application Security

Secure Development

Secure Coding: OWASP secure coding practices
Code Reviews: Mandatory peer review process
Static Analysis: Automated code security scanning
Dependency Scanning: Third-party library vulnerability checks
Security Testing: Penetration testing and vulnerability assessments

Runtime Protection

Input Validation: All user inputs validated and sanitized
Output Encoding: Proper encoding to prevent XSS
CSRF Protection: Cross-site request forgery prevention
SQL Injection: Parameterized queries and ORM protection
Security Headers: Comprehensive HTTP security headers

Security Header	Purpose	Status
Content-Security-Policy	Prevent XSS and code injection	✓ Enabled
Strict-Transport-Security	Enforce HTTPS connections	✓ Enabled
X-Frame-Options	Prevent clickjacking attacks	✓ Enabled
X-Content-Type-Options	Prevent MIME type confusion	✓ Enabled
Referrer-Policy	Control referrer information leakage	✓ Enabled

6. Data Protection

Data Classification

We classify data based on sensitivity and apply appropriate protection measures:

Public Data

Marketing materials, public documentation

Protection: Standard web security

Internal Data

User accounts, usage analytics, business data

Protection: Encryption, access controls

Confidential Data

Customer data, call logs, personal information

Protection: Enhanced encryption, strict access controls

Data Retention and Disposal

Retention Policies

Customer data: As long as account is active
Call logs: 2 years for analytics
Payment data: 7 years for compliance
Access logs: 1 year for security analysis
Backup data: 90 days retention

Secure Disposal

Cryptographic erasure for encrypted data
Multiple-pass overwrite for storage media
Certificate of destruction for hardware
Automated deletion processes
Audit trails for all disposal activities

7. Monitoring and Incident Response

Security Monitoring

24/7 Monitoring: Continuous security event monitoring
SIEM Integration: Security Information and Event Management
Anomaly Detection: ML-powered threat detection
Alert Systems: Automated incident notification
Log Analysis: Comprehensive audit log review
Threat Intelligence: External threat feed integration

Incident Response

Response Team: Dedicated security incident response team
Escalation Procedures: Clear incident escalation paths
Communication Plan: Customer and stakeholder notification
Forensic Analysis: Root cause analysis and evidence collection
Recovery Procedures: Service restoration and data recovery
Post-Incident Review: Lessons learned and improvements

Incident Response Timeline

< 15min

Initial Detection & Alert

< 1hr

Assessment & Containment

< 4hrs

Notification & Communication

< 24hrs

Recovery & Resolution

8. Compliance and Certifications

Current Compliance

✓
GDPR - General Data Protection Regulation
✓
CCPA - California Consumer Privacy Act
✓
TCPA - Telephone Consumer Protection Act
◐
SOC 2 Type II - In progress

Security Standards

✓
OWASP - Top 10 security practices
✓
NIST - Cybersecurity Framework
✓
ISO 27001 - Information Security Management
◐
PCI DSS - Payment Card Industry standards

9. Third-Party Security

Service Provider	Service Type	Security Certifications	Data Processing
Supabase	Database & Authentication	ISO 27001, SOC 2 Type II	EU (Frankfurt)
Twilio	SMS Communications	SOC 2 Type II, ISO 27001	US (with DPA)
Stripe	Payment Processing	PCI DSS Level 1, SOC 2	US/EU (with SCCs)
Vercel	Application Hosting	SOC 2 Type II	Global (with DPA)
OpenAI	AI Processing	SOC 2 Type II	US (no training data)

Vendor Security Requirements

All third-party vendors must meet our security requirements:

Security certifications (SOC 2, ISO 27001)
Data processing agreements (DPAs)
Regular security assessments
Incident notification requirements
Encryption and access controls
Business continuity planning
Regular vulnerability management
Compliance with applicable regulations

10. Security Training and Awareness

Employee Training

Mandatory security awareness training
Phishing simulation exercises
Secure coding practice workshops
Data privacy and compliance training
Incident response drills
Regular security updates and briefings

Customer Education

Security best practices documentation
Account security recommendations
Phishing and social engineering awareness
Strong password and MFA guidance
Privacy settings and controls
Incident reporting procedures

11. Vulnerability Management

Continuous Security Testing

Automated Testing

Daily vulnerability scans
Static code analysis
Dynamic application testing
Dependency vulnerability checks

Manual Testing

Quarterly penetration testing
Security code reviews
Architecture security reviews
Social engineering assessments

Bug Bounty Program

Responsible disclosure policy
External security researchers
Coordinated vulnerability disclosure
Security researcher hall of fame

Patch Management

Critical Vulnerabilities

Detection: Within 24 hours
Assessment: Within 48 hours
Patching: Within 72 hours
Verification: Within 96 hours

Regular Updates

OS Updates: Monthly scheduled updates
Application Updates: Bi-weekly releases
Dependency Updates: Weekly automated checks
Security Updates: As soon as available

12. Reporting Security Issues

For Security Researchers

We welcome responsible disclosure of security vulnerabilities:

Email: security@cognagentai.com

PGP Key: Available on request

Response Time: 24 hours acknowledgment

Scope: CognAgentAI owned domains and applications

Reward: Recognition and potential bounty

For Customers

If you discover a potential security issue:

Email: support@cognagentai.com

Subject: "Security Concern"

Phone: 1-800-COGNAGENT

Response Time: 2 hours during business hours

Escalation: 24/7 for critical issues

What to Include in Reports

Detailed description of the vulnerability
Steps to reproduce the issue
Potential impact assessment
Screenshots or proof of concept

Your contact information
Timeline for disclosure
Any mitigating factors
Suggested remediation steps

13. Contact Information

Security Team