Digital Delivery
Last updated: August 24, 2025
1. Digital Service Delivery
CognAgentAI is a fully digital service delivered through cloud-based technology. This document outlines how our service is delivered, activated, and made available to customers, including important information about digital rights and obligations.
By purchasing our service, you acknowledge that you are receiving a digital product and understand the terms of digital delivery outlined below.
2. Service Delivery Method
Cloud-Based Delivery
- No Physical Media: Service is delivered entirely online
- Instant Access: Available immediately upon account activation
- Global Availability: Accessible from anywhere with internet
- Multiple Devices: Use across desktop, mobile, and tablet
- Real-Time Updates: Features and improvements delivered automatically
- 24/7 Availability: Service accessible around the clock
Service Components
- Web Dashboard: Browser-based control panel
- API Access: Programmatic integration endpoints
- Mobile App: iOS and Android applications
- SMS Service: Automated message delivery
- Call Detection: Real-time call monitoring
- AI Processing: Cloud-based response generation
3. Account Activation Process
Step-by-Step Activation
Registration
Create account with email and business details
Instant
Email Verification
Verify email address and activate account
2-5 minutes
Service Setup
Configure business details and preferences
5-15 minutes
Go Live
Connect phone number and start service
10-30 minutes
Activation Requirements
Customer Requirements
- Valid email address
- Business phone number
- Stable internet connection
- Modern web browser
- Payment method (for paid plans)
System Requirements
- Chrome, Firefox, Safari, or Edge
- JavaScript enabled
- Cookies enabled
- TLS 1.2+ support
- Screen resolution 1024x768+
4. Service Availability
| Service Component | Availability | Response Time | Recovery Time |
|---|---|---|---|
| Call Detection | 99.95% | < 30 seconds | < 5 minutes |
| SMS Delivery | 99.9% | < 60 seconds | < 15 minutes |
| Web Dashboard | 99.9% | < 2 seconds | < 10 minutes |
| API Services | 99.95% | < 500ms | < 5 minutes |
| Customer Support | 99% | < 2 hours | N/A |
5. Digital Rights and Limitations
License Grant
Upon payment and account activation, you receive a non-exclusive, non-transferable license to use CognAgentAI service:
Permitted Uses
- Business call management and response
- Customer communication automation
- Integration with your existing systems
- Data export for business purposes
- API access within rate limits
- Multiple user access (per plan)
Prohibited Uses
- Reselling or sublicensing the service
- Reverse engineering or copying
- Spam or unsolicited messaging
- Violation of telecommunications laws
- Sharing account credentials
- Exceeding usage limitations
Important Digital Product Notice
EU Consumer Rights: Under European consumer law, you have the right to cancel your purchase within 14 days. However, by accepting these terms and using our service immediately, you expressly agree to the immediate provision of digital content and waive your right to cancel once service delivery begins.
Immediate Delivery
- Service begins upon account activation
- No physical delivery required
- Instant access to all features
- Cancellation right waived upon use
Consumer Protection
- 14-day free trial available
- Money-back guarantee for service issues
- Clear terms and pricing
- Right to technical support
6. Technical Support and Onboarding
Included Support
- Setup Assistance: Help with initial configuration
- Technical Support: Email and chat support
- Documentation: Comprehensive guides and tutorials
- Video Training: Step-by-step setup videos
- Best Practices: Optimization recommendations
- Troubleshooting: Issue diagnosis and resolution
Premium Support Options
- Priority Support: 1-hour response time SLA
- Phone Support: Direct access to technical experts
- Custom Integration: Assistance with complex setups
- Training Sessions: Personalized onboarding calls
- Account Management: Dedicated customer success manager
- White-Glove Setup: We configure everything for you
Support Response Times
7. Data Portability and Export
Data Export Rights
You maintain ownership of your data and have the right to export it at any time:
Exportable Data
- Customer contact information
- Call logs and records
- SMS message history
- Configuration settings
- Analytics and reports
- Calendar integration data
Export Formats
- CSV (Comma Separated Values)
- JSON (JavaScript Object Notation)
- XML (Extensible Markup Language)
- PDF reports
- Excel spreadsheets
- ZIP archives for bulk data
Export Methods
- Dashboard export tools
- API endpoints
- Scheduled automated exports
- Support-assisted exports
- Bulk data downloads
- Real-time data streaming
Data Retention After Cancellation
Grace Period (30 days)
- Full data access maintained
- Export capabilities available
- Account can be reactivated
- No data deletion during this period
After Grace Period
- Data export upon request only
- Limited access for compliance
- Account data archived
- Full deletion after 90 days
8. Service Updates and Enhancements
✓ Automatic Updates
Your service includes continuous improvements at no extra cost:
- New features and capabilities
- Performance optimizations
- Security patches and updates
- Bug fixes and improvements
- User interface enhancements
- Integration updates
📢 Update Notifications
Stay informed about service changes:
- In-app notifications for new features
- Email updates for major releases
- Release notes and documentation
- Changelog in your dashboard
- Beta feature opt-in opportunities
- Migration guides when needed
Update Schedule
9. Compliance and Legal Requirements
Digital Services Compliance
Consumer Protection
- Clear pricing and billing terms
- No hidden fees or charges
- Transparent service limitations
- Fair refund and cancellation policies
- Accessible customer support
Data Protection
- GDPR compliance for EU customers
- CCPA compliance for California residents
- SOC 2 security standards
- Regular security audits
- Encrypted data transmission and storage
Telecommunications Compliance
US Regulations
- TCPA (Telephone Consumer Protection Act)
- CAN-SPAM Act compliance
- FCC telecommunications rules
International
- EU ePrivacy Directive
- Canadian CASL (Anti-Spam Legislation)
- Local telecommunications laws
Industry Standards
- CTIA Messaging Principles
- Mobile carrier guidelines
- Spam filtering best practices
10. Contact Information
Service Delivery Support
Email: delivery@cognagentai.com
Phone: 1-800-COGNAGENT
Live Chat: Available in your dashboard
Hours: 24/7 for critical delivery issues
Response Time: Within 1 hour for delivery problems
Technical Support
Email: support@cognagentai.com
Documentation: help.cognagentai.com
API Support: api-support@cognagentai.com
Status Page: status.cognagentai.com
Community: community.cognagentai.com
Emergency Service Restoration
If you experience a complete service outage or delivery failure:
- Immediate Contact: Call 1-800-COGNAGENT and select option 1
- Priority Response: Critical issues receive immediate attention
- Status Updates: Real-time updates via SMS and email
- Compensation: Automatic service credits for confirmed outages
- Escalation: Direct access to technical leadership for major issues
Questions About Our Policies?
If you have any questions about these legal documents, please don't hesitate to contact us.