Accessibility Statement
Last updated: August 24, 2025
1. Our Commitment to Accessibility
CognAgentAI is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to information and functionality for all users.
We believe that everyone should have access to effective business communication tools, regardless of their abilities or disabilities. This accessibility statement outlines our efforts and ongoing commitment to making our service accessible to all users.
2. Accessibility Standards
WCAG 2.1 Compliance
Our website and service aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines explain how to make web content more accessible to people with disabilities and benefit all users.
Perceivable
Information and UI components are presentable to users in ways they can perceive
Operable
UI components and navigation are operable by all users
Understandable
Information and UI operation are understandable to users
Robust
Content is robust enough for interpretation by a variety of user agents
✓ Current Compliance Status
- WCAG 2.1 Level A - Fully compliant
- WCAG 2.1 Level AA - Substantially compliant
- Section 508 - Substantially compliant
- ADA compliance - In progress
- EN 301 549 - Substantially compliant
⚠ Areas for Improvement
- Mobile accessibility optimization
- Enhanced keyboard navigation
- Additional screen reader testing
- Color contrast improvements
- Voice control compatibility
3. Accessibility Features
Visual Accessibility
Color and Contrast
- High contrast color scheme
- WCAG AA compliant color ratios (4.5:1)
- No reliance on color alone for meaning
- Dark mode option available
- Customizable theme preferences
Typography and Layout
- Scalable fonts up to 200% zoom
- Clear, readable font families
- Adequate line spacing and margins
- Consistent visual hierarchy
- Responsive design for all screen sizes
Keyboard and Navigation
Keyboard Support
- Full keyboard navigation support
- Visible focus indicators
- Logical tab order throughout interface
- Standard keyboard shortcuts
- No keyboard traps
Navigation Features
- Skip to main content links
- Breadcrumb navigation
- Consistent navigation structure
- Clear page titles and headings
- Search functionality with suggestions
Screen Reader Support
Semantic HTML
- Proper heading structure (H1-H6)
- Semantic landmarks and regions
- Form labels and descriptions
- List markup for grouped content
ARIA Attributes
- ARIA labels for complex controls
- Role attributes for custom elements
- Live regions for dynamic content
- State and property announcements
Alternative Content
- Alt text for all images
- Transcripts for audio content
- Captions for video content
- Text alternatives for icons
Mobile Accessibility
Touch Interface
- Minimum 44px touch targets
- Adequate spacing between interactive elements
- Gesture alternatives for all interactions
- No time-sensitive gestures required
Mobile Screen Readers
- VoiceOver (iOS) compatibility
- TalkBack (Android) compatibility
- Voice Control support
- Switch Control accessibility
4. Supported Assistive Technologies
Desktop Support
Screen Readers
- NVDA: Fully supported on Windows
- JAWS: Supported with latest versions
- VoiceOver: Fully supported on macOS
- ORCA: Basic support on Linux
Other Tools
- Dragon NaturallySpeaking (voice control)
- Windows Magnifier
- macOS Zoom and VoiceOver
- Browser zoom up to 400%
Mobile Support
iOS Accessibility
- VoiceOver: Full screen reader support
- Voice Control: Hands-free navigation
- Switch Control: External switch support
- Zoom: Screen magnification
Android Accessibility
- TalkBack: Google's screen reader
- Voice Access: Voice control navigation
- Select to Speak: Text-to-speech support
- Magnification: Screen zoom features
Browser Compatibility
Our accessibility features are tested and supported on:
5. Known Limitations
Current Accessibility Challenges
We are transparent about areas where our accessibility can be improved. We are actively working to address these limitations:
Technical Limitations
- Some third-party integrations may not be fully accessible
- Complex data visualizations need alternative formats
- Real-time updates may not always announce properly
- PDF exports may not be screen reader optimized
- Some older browser versions have limited support
Areas of Improvement
- Enhanced mobile keyboard navigation
- Better support for high contrast modes
- Improved focus management in modals
- More descriptive error messages
- Additional customization options
Workarounds Available
For current limitations, we provide alternative access methods:
- Alternative text formats for complex visualizations
- Keyboard shortcuts for mouse-dependent actions
- Customer support assistance for inaccessible features
- Custom accessibility configurations upon request
6. Testing and Quality Assurance
Regular Testing Procedures
Automated Testing
- Daily accessibility scans
- WCAG compliance checks
- Color contrast validation
- Keyboard navigation tests
- HTML validation
Manual Testing
- Screen reader navigation
- Keyboard-only usage
- Voice control testing
- Mobile accessibility checks
- High contrast mode testing
User Testing
- Testing with disability communities
- Assistive technology user feedback
- Usability studies
- Beta testing programs
- Accessibility audits
External Audits and Certifications
Third-Party Audits
- Annual accessibility audit by certified professionals
- WCAG 2.1 compliance assessment
- Assistive technology compatibility review
- Mobile accessibility evaluation
Certifications and Standards
- WCAG 2.1 Level AA compliance certificate
- Section 508 conformance validation
- EN 301 549 compliance assessment
- ADA compliance documentation
7. Ongoing Improvements
Recent Improvements (2025)
- Enhanced keyboard navigation throughout dashboard
- Improved screen reader announcements for dynamic content
- Better color contrast ratios across all interfaces
- Added skip links and navigation landmarks
- Mobile accessibility improvements
- Voice control compatibility enhancements
- High contrast mode optimizations
- Alternative text improvements for all graphics
Planned Improvements (2025-2026)
Q3-Q4 2025
- Advanced personalization options
- Enhanced mobile app accessibility
- Voice user interface development
- Improved error handling and messages
Q1-Q2 2026
- AI-powered accessibility features
- Advanced customization controls
- Multi-language accessibility support
- Integration with emerging assistive technologies
Accessibility Team
Our dedicated accessibility team includes:
- Accessibility Coordinator: Oversees compliance and improvements
- UX Designers: Focus on accessible design principles
- Frontend Developers: Implement accessible code practices
- QA Testers: Perform regular accessibility testing
- Community Liaisons: Work with disability advocacy groups
8. Feedback and Support
Report Accessibility Issues
If you encounter accessibility barriers while using our service, please let us know:
Email: accessibility@cognagentai.com
Phone: 1-800-COGNAGENT (TTY available)
Response Time: Within 24 hours
Resolution Goal: Within 5 business days
When reporting issues, please include your browser, assistive technology, and a detailed description of the problem.
Accessibility Support
We provide specialized support for users with accessibility needs:
- Priority technical support
- Custom accessibility configurations
- Alternative format documentation
- One-on-one training sessions
- Assistive technology compatibility help
- Alternative access methods
Accessibility support is provided at no additional cost to all users.
Feedback and Suggestions
We welcome your feedback and suggestions for improving accessibility:
User Advisory Group
Join our accessibility advisory group to provide ongoing feedback
Feature Requests
Submit accessibility feature requests through our feedback portal
Beta Testing
Participate in beta testing for new accessibility features
9. Legal Compliance
Applicable Laws and Standards
United States
- ADA: Americans with Disabilities Act compliance
- Section 508: Rehabilitation Act requirements
- State Laws: California Unruh Act and similar
International
- EN 301 549: European accessibility standard
- AODA: Accessibility for Ontarians with Disabilities Act
- DDA: Disability Discrimination Act (Australia)
Compliance Documentation
We maintain documentation of our accessibility compliance efforts:
- WCAG 2.1 conformance reports
- Section 508 compliance documentation
- Accessibility testing reports
- Third-party audit results
- Remediation plans and timelines
- User feedback and resolution tracking
Compliance documentation is available upon request for enterprise customers and legal requirements.
10. Contact Information
Accessibility Team
Email: accessibility@cognagentai.com
Phone: 1-800-COGNAGENT
TTY: 1-800-555-0199
Response Time: 24 hours maximum
Available: Monday-Friday, 9 AM - 6 PM EST
Alternative Contact Methods
Live Chat: Accessible through screen readers
Video Relay: ASL interpretation available
Mail: 123 Innovation Drive, Suite 400, Austin, TX 78701
Fax: 1-800-555-0299
Emergency: 24/7 accessibility support hotline
Statement Updates
This accessibility statement is reviewed and updated regularly to reflect our ongoing improvements and compliance efforts.
Last Updated: August 24, 2025
Next Review: November 24, 2025
Version: 2.1
Approval: CognAgentAI Accessibility Team
Questions About Our Policies?
If you have any questions about these legal documents, please don't hesitate to contact us.