Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name, email address, and phone number
• Business information and service details
• Payment and billing information
• Communication preferences

Usage Information

• Call logs and missed call data
• SMS message content and delivery status
• Calendar integration data
• Usage analytics and performance metrics

Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and similar tracking technologies
• Log files and usage patterns

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Process and respond to missed calls
• Generate and send personalized SMS responses
• Manage your account and provide customer support
• Process payments and billing
• Send service-related communications
• Analyze usage patterns to improve our service
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

Service Providers

We may share information with trusted third-party service providers who help us operate our service:

• Twilio for SMS delivery
• Google and Calendly for calendar integration
• Stripe for payment processing
• Cloud hosting and infrastructure providers
• Analytics and performance monitoring services

Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms
• Prevent fraud or other illegal activities

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection
• Secure cloud infrastructure and monitoring

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account information: Until account deletion plus 30 days
• Call and message logs: 2 years for analytics and compliance
• Payment records: 7 years for tax and legal requirements
• Support communications: 3 years

6. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

• Access your personal information through your account dashboard
• Update or correct your information at any time
• Request a copy of your data

Deletion and Portability

• Delete your account and associated data
• Request data portability in common formats
• Opt-out of certain data processing activities

Communication Preferences

• Unsubscribe from marketing communications
• Manage notification preferences
• Control cookie and tracking preferences

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage. You can control cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: